Sample Leadership, Customer Service, & Organizational Development Training Programs

 

Organizational Development & Leadership:Serious Business Training Seminar

Professional Development:

Customer Service/Soft Skills:Let's Focus People!

  • Listening Skills
  • Empathy
  • Assisting Upset Customers

Communication Skills:

How to Conduct an Appreciative Inquiry:
Building on Your Organization's Strengths as Your Own Consultant

RTW TrainersToo often, organizational change approaches begin with an eye towards "problem" solving: looking for what's not working and what or who is to blame. Such efforts often raise defensiveness and increase anxiety about potential change. Employee resistance often dooms even the best-intentioned change initiatives.

Appreciative Inquiry (AI) is a methodology that asserts that whatever you want more of already exists in organizations, and, if fostered and built upon, leaves little room for unconstructive practices.

The data gathered through this simple and effective methodology provides invaluable information, insights, and enthusiasm for your strategic planning through a process that continues to engage everyone in the organizational strengthening initiatives that emerge.

Our workshop will walk you through the AI methodology: 1) Creating your overall plan and timeline; 2) Training staff or volunteers to conduct interviews; 3) Compiling and preparing the data; 4) and Structuring your ensuing planning retreats and processes.

An AI program can be especially helpful to smaller non-profits and volunteer associations that typically lack resources to hire organizational development consultants to guide strategic planning and organizational change initiatives.

Another Angle on Emotional Intelligence Veronica Adams, Workshop Facilitator

Have you ever thought about the parallels between Daniel Goleman's research on Emotional Intelligence as a profound success indicator for managers in an organization - and the teachings of Lao Tzu, or Daniel Quinn's "Deep Change," "The Things I Learned in Kindergarten," or Kohlberg's "Stages of Moral Development"?

If you, like us, find your learning is reinforced and your understanding deepened and integrated through the recognition of patterns, then engage in a deeper discussion with us that you can continue to explore with your colleagues and fellow sojourners.

The Art of Strategic Planning

You'll never think of Strategic Planning in the same way again.  After reviewing the basics of this essential organizational success tool, the SWOTs/SWOCs and SMARTer goals -- we've developed some ways for participants to experiment with it that are actually fun!

 

Trainings are available in: Virginia, Washington DC, Maryland, Delaware, West Virginia, North Carolina, South Carolina, Tennessee; Charlottesville, Richmond, Lynchburg, Roanoke, Harrisonburg, Danville, Stauton, Norfolk, Hampton, Waynesboro, Fredericksburg, Northern Virginia. If your area is not listed, call us with an offer we can't refuse.


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